Shipping Policy
Thank you for choosing Hudabeautyusmalls for your makeup, skincare, fragrance, and beauty tools purchases. This Shipping Policy outlines the details of our order processing, delivery timelines, shipping coverage, and related responsibilities to ensure you have a clear understanding of our shipping services.
1. Order Processing Time
We strive to process and prepare all orders for shipment efficiently. After you place an order and receive our order confirmation email, we will begin processing your order within 1-3 business days. Please note that processing time does not include weekends, public holidays, or unforeseen delays caused by circumstances beyond our reasonable control (such as natural disasters, logistics disruptions, or inventory shortages).
If there is a delay in processing your order (e.g., due to out-of-stock items), we will notify you via email promptly to inform you of the expected processing time or offer alternative solutions (such as a refund or substitution).
2. Delivery Timelines
The estimated delivery time for all orders is 6-12 business days from the date your order is shipped. This delivery timeframe applies to all destinations worldwide, and we do not offer expedited oråŠ æ€¥ shipping services at this time.
Please note that the estimated delivery time is a guideline and not a guarantee. Actual delivery times may vary slightly due to factors such as local customs processing (for international shipments), regional logistics conditions, or unexpected delays in the shipping process. We will provide you with a tracking number (if available) to help you monitor the progress of your delivery.
3. Shipping Coverage and Fees
We offerfree shipping worldwide on all orders, with no minimum purchase requirement. No additional shipping fees, handling fees, or surcharges will be added to your order total at checkout, regardless of your shipping destination or the size/weight of your order.
Our shipping services cover all countries and regions globally. If you have any questions about whether we ship to a specific location, please contact our customer service team for confirmation.
4. Shipping Confirmation and Tracking
Once your order is shipped, we will send a shipping confirmation email to the email address associated with your order. This email will include important details such as your tracking number (if provided by the shipping carrier) and a link to track your order’s delivery status.
You can also track your order by logging into your account on our website and navigating to the "Order History" section. If you do not receive a shipping confirmation email within 4 business days of placing your order, please contact our customer service team to check the status of your order.
5. Shipping Information Accuracy
It is your responsibility to provide accurate, complete, and current shipping information (including recipient name, address, postal code, and contact phone number) when placing an order. We are not liable for delays, non-delivery, or misdelivery caused by incorrect or incomplete shipping information provided by you.
If you need to modify your shipping information after placing an order, please contact our customer service team immediately. We can only modify shipping information if your order has not yet been shipped. Once the order is shipped, we cannot make changes to the shipping details.
6. Undelivered or Returned Orders
If your order is returned to us due to undeliverable address (e.g., incorrect address, recipient not available for repeated delivery attempts, or refused delivery), we will notify you via email. You may choose to have the order reshipped (we will cover the reshipping fee) or request a full refund (excluding any non-refundable items as outlined in our Refund Policy).
If we do not receive a response from you within 15 business days of sending the notification, we will process a full refund for your order (excluding non-refundable items) and dispose of the returned products.
7. Limitations on Shipping Responsibility
We are not liable for any delays, damages, or losses that occur during the shipping process caused by circumstances beyond our reasonable control. These circumstances include but are not limited to: natural disasters (e.g., hurricanes, earthquakes, floods), strikes, riots, wars, government regulations or restrictions, customs delays, or disruptions to shipping carrier services.
For any issues with your order during shipping (e.g., damaged products, missing items), please refer to our Refund Policy or contact our customer service team for assistance.
8. Contact Us
If you have any questions, concerns, or requests regarding our shipping services or the status of your order, please contact our customer service team at:
