Refund Policy

Refund Policy

Hudabeautyusmalls ("we", "us", or "our") is committed to ensuring your satisfaction with every purchase of our makeup, skincare, fragrance, and beauty tools. This Refund Policy outlines the terms, conditions, and procedures for requesting a refund. By placing an order on our website (hudabeautyusmalls.com), you acknowledge that you have read, understood, and agreed to this policy.

1. Eligibility for Refunds

To be eligible for a refund, your request must meet one of the following criteria, and the product must be in the condition specified. Please note that due to hygiene and safety considerations, certain beauty products are subject to strict refund restrictions:
  • Defective, Damaged, or Misrepresented Products: If you receive a product that is defective (e.g., non-functional beauty tools, expired skincare/makeup, broken cosmetic items), damaged during shipping, or does not match the product description (e.g., wrong shade, incorrect product type), you are entitled to a full refund. You must provide clear photos or videos of the product, its packaging, and the order invoice as verification within 7 days of receiving the item.
  • Unopened, Unused, and Undamaged Products (30-Day Return Window): For non-hygiene-sensitive products that are unopened, unused, and in their original, undamaged packaging, you may request a refund within 30 days of delivery. Refunds under this category are subject to a thorough inspection of the returned product to confirm its condition.
  • Order Cancellations (Before Shipment): If you cancel your order before it has been processed and shipped, you will receive a full refund. Once the order has been shipped, cancellation is no longer possible, and you must follow the return and refund process for received products.

2. Non-Refundable Items

The following items are not eligible for refunds under any circumstances, except when they are proven to be defective or damaged upon delivery:
  • Any makeup, skincare, or fragrance products that have been opened, used, or tampered with (e.g., lipsticks, foundations, serums, perfumes, eyeshadow palettes);
  • Beauty tools that show signs of use, wear and tear, or damage caused by improper use;
  • Products marked as "Final Sale" or "Non-Returnable" during promotional events;
  • Gift cards, e-vouchers, or digital beauty guides;
  • Personalized or custom-made beauty products (e.g., custom-blended skincare, personalized fragrance).

3. Refund Request Process

To initiate a refund, please follow these steps to ensure a smooth and efficient process:
  1. Submit a Refund Request: Contact our customer service team via email at [email protected]. Include your full name, contact information, order number, and a detailed explanation of the reason for the refund (e.g., defective product, wrong item received).
  2. Provide Supporting Documentation: Attach all required verification materials (photos/videos of the product, packaging, invoice) to your email. Incomplete or unclear documentation may delay the processing of your request.
  3. Receive Approval and Return Instructions: Our customer service team will review your request and supporting materials within 2-3 business days. If approved, we will send you a confirmation email containing a return authorization number (RAN) and detailed instructions on how to return the product (including the return shipping address).
  4. Return the Product: Ship the product back to us within 7 business days of receiving the return authorization. Please clearly mark the RAN on the outer packaging. For refunds due to our error (e.g., defective, damaged, or misrepresented products), we will cover the return shipping cost. For refunds due to personal reasons (e.g., change of mind for unopened products), the return shipping cost will be borne by you.

4. Refund Processing and Timeline

  • Once we receive and inspect the returned product (typically within 3-5 business days of delivery to our warehouse) and confirm it meets the refund eligibility criteria, we will process the refund within 3-5 business days.
  • Refunds will be issued to the original payment method used for the purchase (e.g., credit card, debit card, PayPal). The time it takes for the refund to appear in your account depends on your payment provider’s processing cycle, which usually takes 5-10 business days. We are not responsible for delays caused by third-party payment processors.
  • For order cancellations before shipment, refunds will be processed within 1-2 business days of receiving the cancellation request.
  • If your refund request is rejected, we will notify you via email with a detailed explanation of the reason. You may appeal the decision by providing additional supporting documentation within 3 business days of receiving the rejection notice.

5. Partial Refunds

In certain cases, we may issue a partial refund instead of a full refund, including but not limited to:
  • The returned product’s original packaging is damaged but the product itself is unopened and unused (a restocking fee of up to 15% may be deducted);
  • Only part of a multi-item order is returned, and the remaining items are not eligible for a full refund;
  • The product is slightly damaged but still usable (the partial refund amount will be determined based on the extent of the damage).
The details of any partial refund (including the deducted amount and reason) will be communicated to you in writing before processing.

6. Contact Us

If you have any questions, concerns, or need assistance with a refund request, please contact our customer service team at:
Email: [email protected]